Patient Customer Rep - Registry / Per Diem - Aurora, IL
Company: Advocate Aurora Health
Location: Aurora
Posted on: May 8, 2024
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Job Description:
Department:
02190 AMG Aurora Sequoia Dr - Immediate Care
Status:
Part time
Benefits Eligible:
No
Hours Per Week:
0
Schedule Details/Additional Information:
7am-5pm Saturday, Sunday.
7am-2pm, 2pm-8pm Monday through Friday.
As needed hours to cover PTO.
Major Responsibilities:
2)Collect necessary information from patient when scheduling and/or
cancelling appointments and documents/updates information in
EPIC/IDX system(s).
3)Instruct patients on necessary preparations when booking
appointments/testing using appropriate language to patient's level
of understanding guided by department protocols or provider/ nurse
instructions.
4)Transfers calls when appropriate in accordance to transfer
policy.
5)All communications with callers, internal and external, are
conducted in accordance with department protocol, utilizing clinic
scripting where indicated and in the manner expressed in the
Behavioral Expectations guidelines.
6)Schedules future appointments and requisitions, laboratory tests,
radiology procedures and other special diagnostic tests as needed.
May coordinate with appropriate sections of hospital admission
and/or outpatient admissions and surgery.
2)Review and provide After-Visit summaries to patients.
3)Schedule follow up appointments for patients in the IDX/Web
Advance system according to provider specifics.
4)Order radiology/lab tests, as indicated by provider.
5)Provide information related to MyChart and enroll upon patient's
request.
6)All Check Out interactions are conducted in accordance with
department protocol, utilizing clinic scripting where indicated and
in the manner expressed in the Behavioral Expectations guidelines.
2)Check IDX/Web Advance/EPIC systems for completed patient
information; attaches all necessary forms: --- PCP change ---
Treatment of minors --- Verbal Release of Information --- Autism
Screening --- Depression Screening --- Registration --- HIPAA
3)Support patient scheduling/message documenting according to
department/clinic procedures, scripting, and guidelines provided in
the Communication and Documentation Policies.
4)Monitor In-Basket for messages regarding Work-In appointments and
telephone messages.
5)Support procedure for Provider Bump List; notification calls and
re-scheduling.
6)Address and follow through on No-show appointments as procedure
dictates.
7)Retrieve and act upon radiology/lab test results and re-fill
orders following department protocol.
8)Ensure completion of all patient documentation within two full
clinic business days after care and/or services have been provided
according to the Missing Documentation policy guidelines.
2)Utilizes outlined departmental and clinic scripting/key
words.
3)Displays a courteous, alert and pleasant tone of voice, speaking
clearly.
4)Restates information to ensure clarity and accuracy.
5)Transfers calls when appropriate, staying on the line and
announcing where and why call was transferred. Exceptions to
announcing the call would include when transferring to an ACD
agent.
6)Communicates effectively with internal and external customers
7)Logs onto the ACD system at assigned time, utilizing reason codes
when appropriate.
2)Serve as an advocate and liaison between patients, staff,
providers and external customers by sharing necessary information
to ensure continuity of care.
3)Coordinate, sort and distribute information within the
department; (mail, faxes, interoffice envelopes, etc.)
4)Work to keep department, work stations and wait areas clean and
orderly; void of food and drink.
5)Place supply orders following unit procedures.
6)Organize department supplies, as scheduled/warranted.
7)Attend and participate in department/organization meetings,
in-services, training, etc. as required.
8)Knowledgeable of work and safety policies, procedures, protocols
and changes to such, as related to position and employment
expectations.
9)Supports team environment by: --- Performing additional duties,
as needed. --- Acting flexibly to rotate work stations to provide
coverage, as warranted. --- Using sound judgment to prioritize
tasks.
Education/Experience Required:
This job description indicates the general nature and level of work
expected of the incumbent. It is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities
required of the incumbent. Incumbent may be required to perform
other related duties.
Advocate Aurora Health is one of the 10th largest not-for-profit,
integrated health systems in the U.S. with nearly 3 million
patients served at more than 500 sites of care in Illinois and
Wisconsin, including 28 hospitals. We're redefining the standard
for care with world-class doctors and caregivers, innovative
solutions, outstanding outcomes, and leading-edge research and
clinical trials. Combined, Advocate and Aurora are recognized for
clinical excellence in a variety of specialties. Advocate Aurora
Health is one of the 10th largest not-for-profit, integrated health
systems in the U.S. with nearly 3 million patients served at more
than 500 sites of care in Illinois and Wisconsin, including 28
hospitals. We're redefining the standard for care with world-class
doctors and caregivers, innovative solutions, outstanding outcomes,
and leading-edge research and clinical trials. Combined, Advocate
and Aurora are recognized for clinical excellence in a variety of
specialties.
Keywords: Advocate Aurora Health, DeKalb , Patient Customer Rep - Registry / Per Diem - Aurora, IL, Other , Aurora, Illinois
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