Retail Customer Service Representative
Company: OSER Management Group
Location: Peoria
Posted on: June 26, 2025
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Job Description:
Passionate about helping others? Join us as a Retail Customer
Service Representative and bring essential connectivity to your
community! OSER Management Group, a preeminent strategic partner in
the telecom domain, meticulously crafts data-driven marketing
paradigms to optimize operational efficacy and propel revenue
streams for Frontier Retail. We're seeking a customer-obsessed
Retail Customer Service Representative to be the face of our
Frontier Residential services in Peoria, where you'll educate
shoppers, resolve issues with genuine care, and turn retail
interactions into lasting customer relationships that expand market
share. Who We Are As a Retail Customer Service Representative,
you'll connect Frontier Residential services with customers in
Peoria. In a dynamic retail setting, you'll provide expert support,
ensuring positive interactions, building trust, and fostering
lasting customer relationships. Your role is essential in
delivering personalized service that enhances customer satisfaction
and loyalty. What We Are About OSER Management Group builds loyalty
through human connections. As a Frontier Retail service rockstar,
you’ll transform telecom complexities into simple solutions while
shaping strategies with your frontline insights. Here, service
excellence drives real impact and real career growth. What Will I
Be Doing as a Retail Customer Service Representative? Engage
customers directly at retail locations, events, and kiosks as their
go-to resource for all service needs. Confidently explain internet,
TV, and phone services, including billing, account status, and
promotions. Walk customers through basic troubleshooting or
escalate issues seamlessly when needed. Show customers how to
maximize their Frontier services with clear, benefit-driven
explanations. Process activations, upgrades, and changes
efficiently to enhance customer satisfaction. Listen actively, set
realistic expectations, and resolve issues on the spot whenever
possible. Log every customer interaction thoroughly in the CRM for
accuracy and follow-up. Stay current on Frontier bundles to
recommend relevant service enhancements. Represent both OSER and
Frontier with professionalism in every interaction.
Keywords: OSER Management Group, DeKalb , Retail Customer Service Representative, Customer Service & Call Center , Peoria, Illinois
