Customer Experience Specialist
Company: Bump Health
Location: Peoria
Posted on: February 18, 2026
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Job Description:
Job Description Job Description At Bump Boxes, we are passionate
about our mission: making Mom’s life easier. We work hard to offer
unparalleled customer service and amazing products for pregnancy
and beyond. We take care of each other and foster an environment of
professional development, creative thinking and growth. Bump Boxes
is looking for a positive, excited, motivated, outgoing, energetic,
health conscious, adventurous, self-motivated, risk-taker with the
desire to be a part of something big! We are looking for an amazing
Customer Experience Specialist to join our Team immediately.
Responsibilities will include, but are not limited to: answering
inbound customer calls, chat help, outbound customer follow up,
entering orders, answering emails, data entry, filing duties and
other tasks in various computer systems as assigned. This
individual will work with management to plan, organize and
implement processes that enable our continued growth. Customer
Experience Coordinator Tasks: Providing exceptional customer care
in an expedient manner that satisfies individual needs of each
customer including but not limited to account management, sales,
and tracking. Answering incoming calls, text, emails and chats
across multiple platforms Understanding and promoting Bump Boxes
products, culture and values Assessing the unique needs of
customers using consultative methods and recognizing potential
sales opportunities Be willing to help team members complete
various tasks to accomplish organizational goals Maintaining strict
confidentiality of customer information Fully utilize the systems,
tools, training, and resources provided to maximize potential
Assist other departments with varies tasks as needed Requirements
Customer service experience (phone experience preferred) Strong
communication skills (verbal and written) Excellent decision-making
abilities Must be able to relate well to customers and co-workers
in an atmosphere of mutual respect, and be able to respond
appropriately to direction and constructive criticism from a
supervisor Regular attendance and punctuality Benefits Employee
Stock Option Plan Health Insurance Employee Recognition Program
Family Friendly Atmosphere and the pride of working at the fastest
growing company in the region!
Keywords: Bump Health, DeKalb , Customer Experience Specialist, Customer Service & Call Center , Peoria, Illinois