Client Care Specialist
Company: Ethos Veterinary Health
Location: Waukesha
Posted on: February 27, 2026
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Job Description:
Wisconsin Veterinary Referral Center in Waukesha, WI is hiring a
full-time Veterinary Client Care Specialist to join our Client Care
team on second shift. WVRC believes that all veterinarians, pets
and pet owners deserve exceptional experiences. Everything we do
reflects this belief. We commit ourselves to acting with respect,
honor and dignity toward our clients, colleagues and each other.
Our Client Care Specialists provide the client with their first
impression of our practice, where their family and their pets will
be assisted by a friendly, smiling, compassionate staff member. We
realize the importance of this first impression and are looking for
someone who can show our clients compassion, attention, and the
highest level of client service. Schedule and Compensation: - 2nd
shift- 3pm-12am - Schedule will include every other weekend and a
rotation of the holidays. - Competitive compensation which is based
on skill level. $17.50-20.50/hr - 2nd shift differential in the
amount of $3/hr during the hours of 4pm and midnight Benefits of
Working at WVRC: - Generous benefit packages which include: -
Employer Paid Benefit Options - Medical - Dental - Vision - HSA &
Flexible Spending Plan Options - Company Paid Life Insurance -
Short & Long- Term Disability Options - Paid Time Off (3 weeks upon
hire) - 401k - Retirement Savings Plan - Uniform Allowance -
Veterinary Service Benefits - CE Allowance - Onsite Veterinary
Social Worker available to employees & clients - Extensive training
to all new (and existing) employees with our Learning & Development
Trainers to advance their skills and career - Referral Bonuses -
Being a part of a team of elite professionals who prioritize the
needs of their patients Responsibilities of a Client Service
Representative: - Welcome our clients in a friendly, helpful, and
compassionate manner - Prepare and review documents and medical
records accurately and completely - Educate and advise clients
regarding WVRC services and practices - Process appointments,
emergencies, and client requests while ensuring the highest quality
of care and satisfaction for our clients at all times - Process
invoices and payments accurately - Update and maintain client/pet
records and files in accordance with hospital legal requirements -
Assist with other administrative duties such as scanning, faxing,
emailing, for example - Support team to reach common goals -
Ability to recognize and seek guidance in all client-related cases
where protocol does not apply - Second Shift Client Care Specialist
hours - 3pm-12am & will include every other weekend and a holiday
rotation About You: - Excellent interpersonal skills and able to
develop and maintain positive working relationships with others -
Have a fundamental knowledge of windows based computer programs -
Proven effective communication and the ability to multitask and
prioritize - Willing and able to provide exceptional customer
service - A motivated and dedicated individual who is self-
motivated to provide exceptional service - Fluent English skills
(speaking & reading) are required for the role; fluency in multiple
languages a plus. Ethos Veterinary Health is at the forefront of
innovation and world-class medicine. As the premier network of over
140 specialty and emergency hospitals across North America, Ethos
brings together a dedicated community of more than 1,500
specialized doctors providing care for nearly 2 million pets
annually. The integrated and collaborative network of veterinary
professionals utilize state-of-the-art technology and a scientific,
evidence-based approach to deliver compassionate, unparalleled care
and rewarding careers. Committed to revolutionizing veterinary
medicine, Ethos sets the standard in veterinary excellence.
Discover more at EthosVet.com. Ethos Veterinary Health offers a
comprehensive benefits program including medical, dental, vision, a
401k with employer match, and paid time off (including sick time)
for all eligible employees. The team can provide more information
about compensation and benefits for your specific location during
the process. For positions based in Colorado, Ethos Veterinary
Health provides eligible employees with paid sick and safe leave
and public health emergency leave in accordance with the
requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, age, protected veteran or
disabled status, or genetic information. Pursuant to the San
Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative
for Hiring Ordinance, and any other state or local hiring
regulations, we will consider for employment any qualified
applicant, including those with arrest and conviction records, in a
manner consistent with the applicable regulation. IND2 PM19 Tags:
RVT, Registered Veterinary Technician, Registered Vet Tech,
Registered Vet Technician, Registered Veterinary Tech, CVT,
Certified Veterinary Technician, Certified Vet Tech, LVT, Licensed
Veterinary Technician, Licensed Vet Tech, Credentialed Veterinary
Technician, Credentialed Vet Tech, Credentialed Veterinary Tech,
Veterinary Technician, Veterinary Tech, Vet Tech, Vet Technician,
Veterinary Assistant, Vet Assistant, Technician Assistant, Tech
Assistant, Kennel Assistant, Kennel Technician, Kennel Tech, Animal
Assistant, Veterinary Nurse, Vet Nurse Powered by JazzHR
Compensation details: 17.5-21.5 Hourly Wage
PI8e031452a544-37156-39419280
Keywords: Ethos Veterinary Health, DeKalb , Client Care Specialist, Healthcare , Waukesha, Illinois
