Copy of Front Desk Clerk - Weekends Sat & Sun

Company: E.M.A. Hospitality
Location: Milwaukee
Posted on: February 19, 2026

Job Description:

Job Description Job Description Description: Position Overview: We are currently seeking a friendly and customer-focused Front Desk Clerk to join our team at Hampton Inn in Milwaukee WI. The Front Desk Clerk will be responsible for providing exceptional guest service, handling check-ins and check-outs, and assisting guests with inquiries and requests. The ideal candidate will have strong communication skills, attention to detail, and a passion for hospitality. Key Responsibilities: Guest Check-In and Check-Out: - Greet guests upon arrival and ensure a smooth check-in process. - Verify guest information, process payments, and issue room keys. - Provide information about hotel services, facilities, and local attractions. - Handle check-outs efficiently, processing payments and issuing receipts. Customer Service: - Respond to guest inquiries and requests promptly and courteously. - Resolve guest complaints and issues in a timely and professional manner. - Anticipate guest needs and provide personalized service to enhance their experience. - Maintain a positive and welcoming atmosphere at the front desk. Reservation Management: - Assist guests with making reservations, modifications, and cancellations. - Update reservation system with accurate guest information and special requests. - Ensure room availability and assign rooms based on guest preferences and hotel policies. Administrative Tasks: - Maintain accurate records of guest accounts, including charges and payments. - Prepare daily reports and balance cash drawers at the end of each shift. - Assist with administrative duties, including answering phones and responding to emails. Safety and Security: - Monitor the lobby and front desk area to ensure the safety and security of guests and staff. - Follow emergency procedures and protocols in case of incidents or emergencies. - Report any safety hazards or security concerns to management immediately. Requirements: Qualifications: - High school diploma or equivalent. - Previous experience in customer service or hospitality preferred. - Excellent communication and interpersonal skills. - Strong attention to detail and organizational abilities. - Ability to multitask and work in a fast-paced environment. - Proficiency in computer software, including MS Office and hotel management systems. - Willingness to work flexible hours, including evenings, weekends, and holidays. Benefits: - Competitive hourly wage. - Comprehensive training program. - Opportunities for advancement within the company. - Employee discounts on hotel stays and other amenities. - Flexible scheduling options.

Keywords: E.M.A. Hospitality, DeKalb , Copy of Front Desk Clerk - Weekends Sat & Sun, Hospitality & Tourism , Milwaukee, Illinois