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Sr. Transportation Coordinator- Service Specialist

Company: Nestle USA
Location: DeKalb
Posted on: July 22, 2021

Job Description:

Foods people love. Brands people trust. And a career that nourishes your future like no other. 

If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact. 

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career, and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, it’s about enriching you.


The Sr. Transportation Coordinator position provides the tactical execution of the transportation team through On-Time pick up and delivery management, In transit tracking, risk identification and mitigation, date maintenance, and exception management to meet internal and external customer expectations. The Service Specialist interacts with a large number of internal and external critical partners. The position requires a self-managed individual who is aligned with the expectations and objectives of the Supply Chain as they conduct their daily operational activities. This position is based in the centralized Transportation Hub (T-Hub) in Dekalb, IL or remotely in Solon, OH.


•    Efficiently and effectively execute the transport of products utilizing the Transportation Control Tower (TCT) tools and processes to exceed service expectations.
•    Collaboration with cross-functional areas including customer service, carriers, facilities, and deployment while maintaining the proper professional approach in all interactions (face to face, phone, email, meeting, etc)
•    Take initiative and make decisions independently weighing customer needs, facility requirements, carrier capacity, and escalating as appropriate.
•    Ensure load coverage by utilizing published rote guides while balancing service and cost.
•    Support Nestle Operational Master Plan, Nestle Continuous Excellence Initiatives and Continuous Process Improvement.
•    Resolve conflicts/discrepancies positively, professionally, and timely.

•    On-Time pick up management
•    In transit tracking
•    On-Time delivery management
•    Risk Analysis identification and mitigation
•    Date maintenance
•    Exception Management

•    Build strong working relationships with internal and external customers.
•    Daily communication on successes and opportunities.
•    Pursue continuous education on Transportation and Supply Chain.
•    Trusted with confidential information.
•    Embrace a Winning mindset, while being aligned, agile and adaptable.

Other duties as assigned including but not limited to meetings, projects, travel, training, and other necessary tasks to support adding the most value to Nestle.


Direct supervision from Transportation Supervisor and Senior Transportation Manager Transportation. Indirect guidance from Transportation Managers, Administration, Supply Chain and Shared Services. The expectation is that this individual is able to work independently in solving issues and taking initiative to execute with minimal supervision.


The Sr. Transportation Coordinator needs to be able to coach and influence others in their day-to-day activities. Influencing and holding others accountable to agreed upon processes and commitments.


This position has operational execution responsibilities that result in financial impacts through route guide compliance, service and cost savings initiatives.

*Can be based in DeKalb, IL or in Solon, OH.


•    High School Diploma, with a college education preferred. 
•    Requires a professional approach to internal and external customers. 
•    Demonstrates a professional image and demeanor.


•    2 years of transportation and/or logistics experience preferred 
•    Experience in a tactical and fast-paced office environment 
•    Strong customer service skills

•    Strong verbal and written communication skills 
•    Analytical, decision-making and good judgment is required. 
•    Strong interpersonal skills a must. 
•    Must be able to handle shifting priority requirements 
•    Must be able to thrive in a team environment 
•    Must be resilient to and embrace change 
•    Must be proficient in Microsoft Office, Word, Excel, and Outlook Programs

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Keywords: Nestle USA, DeKalb , Sr. Transportation Coordinator- Service Specialist, Other , DeKalb, Illinois

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