We're looking for motivated, engaged people to help make
everyone's journeys better.
Position is responsible for maintaining production standards to
meet customers' requirements, which includes: scheduling,
communication, productivity, labor controls and efficiency
standards. Must ensure quality and customer service is maintained
at the highest level on a daily basis.
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Annual Hiring Range/Hourly Rate:
Benefits
- Paid time off
- 401k, with company match
- Company sponsored life insurance
- Medical, dental, vision plans
- Voluntary short-term/long-term disability insurance
- Voluntary life, accident, and hospital plans
- Employee Assistance Program
- Employee Discounts
- Free hot healthy meals for unit operations roles
Main Duties and Responsibilities:
- Ensures unit maintains production standards
- Ensures Labor Controls are in place and are effective
- Ensures interdepartmental communication occurs regularly
- Assist in the development and training of subordinates
- Work with management staff to improve performance of the
unit
- Prepares administrative reports as required
- Responsible for safety, quality and compliance to customer
specifications
Qualifications
Education:
- High School graduate or equivalent required
- Some college preferred
Work Experience:
- Must have 3 years of supervisory/management experience,
scheduling and financial acumen
- In-flight catering experience is highly desired, or experience
in a high-volume food service industry
- Current or previous labor relations experience is a plus, but
not required
- Experience with menu design a plus.
Technical Skills: (Certification, Licenses and
Registration)
- Candidate should be comfortable with all levels of employees
and have the ability to drive positive program change
- Must have strong and effective leadership skills, and
successfully manage staff assigned to liquor and equipment.
- Ability to work in a fast paced, deadline driven
environment.
- Ability to train others required.
- Must have the ability to give negative and positive feedback to
employees on a daily basis.
- Excellent time management skills required.
- Ability to handle multiple tasks without losing focus on
priorities.
- Strong organizational, analytical, communication and leadership
skills required.
- Must be innovative and have the ability to make changes to the
operation as needed to further improve the work environment and
unit performance.
- Basic computer skills required. Working knowledge of Microsoft
Office products preferred
Language / Communication Skills:
- Must have excellent written and oral communication skills.
- Bi-lingual in Spanish is a plus.
Job Dimensions
Geographic Responsibility: Unit
Type of Employment: Full-time
Travel %: Up to 10%
Exemption Classification: Exempt
Internal Relationships: employees at all levels of the
unit
External Relationships: Customers
Work Environment / Requirements of the Job:
- Regularly, stands, bends, lifts, and moves intermittently
during shifts of 10+ hours.
- In a normal production kitchen facility there may be physical
discomfort due to temperature and noise.
- Must be able to lift, push, pull and move product, equipment,
supplies, etc., in excess of twenty-five (25) pounds.
- A rotating schedule of over 55 hours per week is typical.
- Ability to travel up to 10% of the time.
Budget / Revenue Responsibility: (Local Currency)
Organization Structure
Direct Line Manager (Title): General Manager, Dir, Ops,
or Dir, Supply Chain
Dotted Line Manager (Title, if applicable): n/a
Number of Direct Reports: varies by unit size (up to
50+)
Number of Dotted Line Reports:
Estimated Total Size of Team: varies by unit size (up to
50+)
gategroup Competencies Required to be Successful in the
Job:
- Thinking - Information Search and analysis & problem
resolution skills
- Engaging - Understanding others, Team Leadership and
Developing People
- Inspiring - Influencing and building relationships,
Motivating and Inspiring, Communicating effectively
- Achieving - Delivering business results under pressure,
Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the
Position
Employees at gategroup are expected to live our Values of
Excellence, Integrity, Passion and Accountability. To demonstrate
these Values, we expect to observe the following from everyone:
- We treat each other with respect and we act with
integrity
- We communicate and keep each other informed
- We put our heads together to problem solve and deliver
excellence as a team
- We have passion for our work and we pay attention to the
little details
- We foster an environment of accountability , take
responsibility for our actions and learn from our mistakes
- We do what we say we will do, when we say we are going to do
it
- We care about our coworkers, always taking an opportunity to
make someone's day better
The above statements are intended to describe the general nature
and level of work being performed by the individual(s) assigned to
this position. They are not intended to be an exhaustive list of
all duties, responsibilities, and skills required. Management
reserves the right to modify, add, or remove duties and to assign
other duties as necessary. In addition, reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions of this position.
gategroup is an equal opportunity employer committed to
workforce diversity. All qualified applicants will receive
consideration for employment and will not be discriminated against
on the basis of race, color, religion, sex, sexual orientation,
gender identity, national origin, veteran status, disability status
or other category under applicable law.
For further information regarding Equal Employment Opportunity,
copy and paste the following URL into your web browser:
We anticipate that this job will close on:
06/28/2026 For California Residents, please clic k here to view
our California privacy notice.
If you want to be part of a team that helps make travel and
culinary memories, join us!
