Room Service Supervisor PT

Company: The Marcus Corporation
Location: Lake Geneva
Posted on: April 2, 2026

Job Description:

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Restaurant Supervisor for In-Room Dining at the Grand Geneva Resort & Spa, you will provide managerial support, training, and leadership for the restaurant operations. This will be accomplished only by proper use of training programs, communication methods, and following the standards set by our hotel’s leadership. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you. What will you be doing? · Execute restaurant operations including food and beverage promotions, customer service, and inventories · Lead the Front of the House staff in training restaurant standards, wine service, and customer service · Monitor the performance of outlet service staff and supervise them through the delegation of responsibilities, scheduling, coaching, correcting, evaluating, interviewing, training, and mentoring of staff · Maintain Restaurant inventory, cleanliness, food rotation, and menu consistency · Maintain and demonstrate strong knowledge of food and beverage trends within the hospitality industry · Communicate effectively, both verbally and in writing, to provide clear direction to the staff · Attend meetings during shifts · Must be able to take confrontation from guests and associates while following and enforcing Grand Geneva policies · Performs daily tasks including preparation of daily forecast and supervising daily adherence of all State, Federal, and corporate liquor regulations pertaining to serving alcoholic beverages and food controls · Perform other duties as assigned What do you bring to the role? · Strong background in beverage supervision/management to include training and cost control · One year of previous bartending and serving experience required · Food supervision experience is a plus · Bartender's certificate required · Must be at least 18 years old to serve or pour alcohol · Must have knowledge of food and beverage preparation and service of various alcoholic beverages · Passionate about hospitality and customer service driven · Pride in your work by creating positive energy, excitement, and fun · Able to develop camaraderie with team members · Act ethically and honestly in all business practices and build professional relationships by promoting mutual trust · Ability to maintain composure and remain pleasant under high-pressure situations · Ability to work a flexible schedule including days, nights, weekends, and holidays What’s in it for you? · A free, well-balanced meal every shift · Discounted gym membership · Room discounts at Marcus Hotels & Resorts · Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa · Free parking · “Two for one” movie theater coupons at Marcus Theatres · Ability to grow your career and transfer from one property to another · Early wage access · Paid time off · Flexible scheduling · Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match · And more! About Us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note\: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Grand Geneva Resort & Spa is an equal opportunity employer.

Keywords: The Marcus Corporation, DeKalb , Room Service Supervisor PT, Hospitality & Tourism , Lake Geneva, Illinois